Jared Clark

From: Cleveland, Ohio
Lives: Charlotte, North Carolina

Background:
I am an effective software technician with proven experience in my current and past positions. I have utilized my education, technical training, and employment training to enhance my knowledge and skills. I desire a position with an organization that can best utilize my background and knowledge to exceed its company’s vision and goals.

Hobbies:

Certifications:

• Azure DevOps Assessment (18473)
• Learn System Center 2016: Virtual Machine Manager
• AWS-Solution Architect Associate Certification from Cert-School

Accomplishments:

• DevOps Practices and Principles
• IEPTO2: Performance Tuning and Optimization
• Infrastructure as code

Experience:

Title: DevOps Engineer
Company: SentryOne
Dates Employed: Apr 2018 – Present
Employment Duration: 2 yrs 1 mo
Location: Charlotte, North Carolina Area:

• Assist in the design, configuration and maintenance of automation tools for continuous integration and continuous delivery
• Support source code repositories, and break/fix maintenance tasks for build/CI and deployment systems
• Assist engineering in troubleshooting system and software issues in all environments
• Assist test automation by writing test scripts, maintaining and deploying to test environments
• Assist in the creation and maintenance of templates covering both on-premises and cloud-based infrastructure.
• Collaborate with developers, architect, and test teams on necessary automation and tooling
• Creates and maintains documentation around all build and release processes
• Write tools/utilities/scripts to simplify or automate day-to-day tasks

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Title: Technical Support Specialist
Company: SentryOne
Dates Employed: Mar 2017 – Apr 2018
Employment Duration: 1 yr 2 mos
Location: Charlotte, North Carolina Area

• Take ownership of customer issues reported and see problems through to resolution Research, diagnose, troubleshoot and identify solutions to resolve customer issues
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• Provide prompt and accurate feedback to customers
• Ensure proper recording and closure of all issues
• Prepare accurate and timely reports
• Document knowledge in the form of knowledge base tech notes and articles

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Title: Database Operations Specialist II(Junior SQL DBA)
Company: NameRDX (Remote DBA Experts)
Employment Duration: 1 yr 2 mos
Location: Charlotte, North Carolina Area

• Plans database upgrades by maintaining , evaluating, and improving a transaction processing model
• Assesses database performance by developing a protocol for measurement of results and identification of problem areas.
• Supports database performance by monitoring database performance; evaluating and resolving processing and programming problems; designing database management tools; answering user questions.
• Secures database by preparing access and control policies and procedures; implementing disaster recovery procedures.
• Supports application design by contributing expertise to applications, operations, and technical support teams.
• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
• Accomplishes information systems and organization mission by completing related results as needed.

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Title: Junior . NET Developer (Intern)
Company Name: iPipeline
Employment Duration: 2 yrs 8 mos
Location: Charlotte, North Carolina Area

• Junior Developer

• Working on systems maintenance patches and data fixes.

• Creating test programs according to specification.

• Providing support in the event of software failure.

• Suggesting improvements to the usage of applications and their design.

• Providing support, maintenance and enhancement to new and existing systems.

• Developing and testing solutions.

• Ensuring accuracy of output on business critical systems.

• To support customers and operational staff in issue resolution.

• Analyzing user requirements & then developing systems that meet their requirements.

• Quality Assurance

• Responsible for monitoring and maintaining quality and compliance targets.

• Monitoring and auditing of products to ensure high standards of quality.

• Ensuring products comply with legislation and quality assurance codes.

• Ensuring that all QA Tests are carried out on time and in full.

• Delivering presentations to an audience of Manager Level within the business.

• Provide weekly and monthly reports to senior managers on performance.

• Identify training needs and recommendations to improve customer experience.

• Keeping quality documentation up to date.

• Making sure that all QA records, data & information are available to managers.

• Arranging the repair of any QA / related equipment that is malfunctioning.

• Ensuring non-conforming products are identified and placed on restriction.

• Responsible for the review and update of the programme quality plans.

• Awareness of regulatory requirement and customer service expectations.

• Ensuring activities in the quality plan are carried out.

• Coordinating the investigation of customer complaints